Enjoy FREE SHIPPING ON ALL ITEMS!
DELIVERY CHARGES AND SHIPPING RATES
Orders to contiguous United States are qualified for free ground standard shipping. Some items, due to is size, might need to be shipped as LTL with a common carrier (FEDEX, YRC, ABF, FEDEX ECONOMY OR PRIORITY, AAA COOPER, ETC), rather than a express or packaging carrier (FEDEX GROUND, UPS, USPS). For orders less than the "free shipping" threshold, for example 2nd day or next day options, ZEN has negotiated incredible shipping charges, for the benefit of our customers.
HOW LONG DOES IT TAKE
Stock items are dispatched from our warehouse, within 2-3 business days. Some out of stock, or special items, have longer transit times, since they might be coming from overseas, we will do our best to comply with the specified dispatch and transit times. For US transit times, it will be safe to assume a 2 to 6 days transit time, approximated. standard transit times are not guaranteed, unless an expedited option is needed. Our logistics department will be happy to discuss expedited options, at your request. please contact email@example.com for more information about quicker delivery options.
SHIPMENTS OUTSIDE THE UNITED STATES
We ship to Canada, but we don't currently ship directly to other countries. However, if you are located in another country, and would like to purchase our products, we'll be glad to talk to you about possible options. We will also coordinate with your designated Freight Forwarder, in order to deliver our products to them. Please note, that, warranty, refunds, or returns, may not be applicable on these international transactions. please contact our representatives at firstname.lastname@example.org for further options.
Some of our products may require assembly. While they are crafted with a lot of design and simplicity in mind, we understand, sometimes you you just want to sit back, relax, and have an specialist help you assembling or installing your new product at home. Depending on the areas, we might offer "white glove" services through third parties and affiliated partners, in order to expand our service reach to our valued customers. we will be glad to discuss some options, please contact us at email@example.com.
Cleaning with direct water is not recommended for wooden parts or products, unless your item belongs to the ZEN outdoor categories. Avoid excess heat and light. Use a slightly damped cloth and gently rub the desired wood surface to clean up. Occasionally, gently clean the wood surfaces with a soapy water moistened cloth, and intermediately rub with a fresh clean cloth.
Plastic may last for years, if maintained correctly. Wash plastic items with a cloth soaked in soap or detergent and water. Rinse and dry with a clean cloth. Do not overexpose plastic items to extreme sun conditions, specially colored items, unless the products are meant for outdoors.
Regularly dist with a clean dry cloth. Make sure not to use Solvents or abrasives, unless they are meant for stainless steel, aluminum or other applications. Iron or steel parts may rust with excessive exposure to saline (salt water) environments. If you live in a saltwater location, try to cover your furniture for enhanced product life.
You can use specific cleaners designed for leather care. Also, you can clean leather surfaces with a mix of soft soap and water and then drying the surface with a clean cloth. Use a vacuum cleaner to clean seams. Leather and sunlight are not good friends, so keep your leather articles well away from the sun.
Its very important to protect upholstery and fabric from direct sunlight, to prevent color fading. Use a soft vacuum once in a while, to remove dirt, stains and hair. You can also use a compressed air can. Try a gentle and clear dishwasher soap for deeper stains, along with a soft uncolored cloth